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Voicebot key download6/15/2023 ![]() Released today, the report includes 22 charts, over 30 pages of analysis, and additional resources. The data comes from Voicebot’s Healthcare Voice Assistant Consumer Adoption Report 2022. The rise in usage over the past two years appears to be driven by consumer interest in accessing information about illness (including COVID-19) and a greater supply of voice-enabled features by healthcare organizations. That interest climbed marginally to 56% in 2021 and shows that demand for voice assistant-enabled services still significantly outstrips the availability offered by healthcare providers. Interest in using voice assistants for healthcare services was already high in 2019 with over 50% of consumers expressing interest. adults had used a voice assistant for a healthcare need. In 2019, Voicebot found that just 7.5% of U.S. One of those shifts has been a surge in the use of voice assistants and other conversational AI technologies in healthcare. Consumer interactions with healthcare have changed dramatically since the onset of the COVID-19 pandemic.
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